Book A Party

At Aqua Operators, we’re happy to show you why we’ve been a trusted pool company since 2008. We believe that part of the reason why we’ve been so successful is that our clients consider us a one-stop shop for all of their pool service needs.

We provide residential and commercial swimming pool owners pool operators who are trained in high-quality pool maintenance, design, construction, repair, and staffing services.

Book A Party

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Step 1 of 4

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Pool Information

Select Pool Location*

pool Name*

Party Date*

MM slash DD slash YYYY

Number of Attendees*

Number of Hours*

Calculation

Party Starts At*

Hours

Minutes

AM/PM

Party Ends At*

Hours

Minutes

AM/PM

Contact Information

Name*

First Last

Address

Street Address City State / Region ( North Carolina only ) ZIP / Postal Code

Phone*

Email Address*

Other Info

General Age of Party Attendee*

Total Number of Party Attendees*

Some Homeowner Assoication's or Country Club's policies require approval of all pool parties before Aqua Operators can confirm and staff the party. Please check with your Homeowner Assoication's or Country Club's regarding this policy before submitting a pool party request.*

Yes, my party has been approve by my Country Club or Homeowners Association

No, my pool does not require approval for pool parties

I have not contacted anyone from my Country Club or Homeowner Association about my pool party

Other

Did Your Community Board Approve The Party?

Agreements

The following scale will be used to determine the number of lifeguards required for an event

# of Party Attendees

12-25
26-50
51-75
76-100

# of Party Lifeguards

1
2
3

Company discretion

Terms and Policies*

Yes I Agree these

1. During the months of May, August, and September, while school is in session, Sweetwater Pools cannot guarantee to be able to staff all pool parties. Pool parties will be scheduled based on lifeguard availability.
2. Parties with fewer than 12 guests may not require additional lifeguards.
3. One additional lifeguard may be required for any teenage party, college-age party, or for any party involving alcohol.
4. The customer agrees to provide one (1) adult chaperone for every ten (10) people at a teenage or college-age party.
5. Sweetwater will not provide lifeguards past 12:00 am (midnight).
6. Lifeguards will call Safety Break during the party at the normally scheduled time set forth in the pool rules.
7. For parties or special events, the Customer is not required to use Company guards; however, the Customer assumes full responsibility and liability for the pool in the event any individuals are within the pool area when the Company lifeguards are not scheduled to work. Customer agrees to indemnify and hold Company harmless for any and all claims for damages or injuries, or both, arising from the use of the pool during hours other than those specified in this contract unless Company's lifeguards have been scheduled according to the policies set forth herein.

In the event that the pool party extends beyond the original scheduled time, the customer agrees to pay additional charges to cover the lifeguard(s) pay. In addition, customer may be charged a $25.00 clean up fee if the pool and surrounding facilities are left in poor condition.*

I Agree

I Do Not Agree

Pool parties must be booked at least 7 business days prior to the event in order to be adequately scheduled and staffed with lifeguards. Pool parties submitted less than 7 business days in advance will be charged a “Rush” fee of $50 to offset the cost related to last minute scheduling if we are able to staff the event. We cannot guarantee that we can schedule a party submitted less than 7 business days in advance.*

I Agree

I Do Not Agree

Our Payment Policies

Payment in full is required at the time of booking your event with our staffing department. Sweet-water Pools accepts all major credit cards, including MasterCard, Visa, American Express and Discover. We no longer accept checks as a form of payment for pool parties. Our staffing department will take your credit card payment over the phone when they call you to book and confirm your party. Please note that we have a $20 Non Refundable Processing Fee that is charged to every party that is booked.

Please do not give your payment to the lifeguard at the party.

Please feel free to tip your lifeguards if you feel they’ve done a great job.

Our Cancellation Policies

If you are considering cancelling your pool party due to inclement weather, we ask that you give us at least three hours’ notice. Provided that we are given ample notice to contact the lifeguards, you will be refunded for your party. Please note that you will not be refunded the $20 processing fee as it is non-refundable. Please do not assume that your party has been cancelled unless you hear back from someone in the staffing department.

Our Lifeguard Staffing Policies

Parties of 25 people or less will require a minimum of one lifeguard
Parties of 26 to 50 people will require a minimum of two lifeguards
Parties of 51 to 75 people will require a minimum of three lifeguards
Larger parties will require additional lifeguards.

Ultimately, the staffing director will determine the final number of lifeguards needed. All parties have to include the TOTAL number of attendees for the party (this includes swimmers and non-swimmers). The lifeguards are responsible for anyone on the pool deck/area. Sweet-water Pools generally supplies additional guards for a party due to unexpected guests. For example, if your party brings 30 extra people to the pool, we want to ensure the safety of all involved. You will still need an additional guard even if most of the attendees are members of the pool. **Please note if more guests attend the party than what is stated on pool party request form we will charge you or bill your club if an extra guard or supervisor has to be called in. Safety is our number one priority!!!

Our Lifeguard Availability Policies

During the months of May, August and September, while school is in session, Sweet-water Pools cannot guarantee being able to staff all pool parties. Pool parties will be scheduled based on lifeguard availability. Please note that for insurance reasons, our lifeguards can only guard at the pools we are contracted to manage.

Book A Party

Book A Party

Pool Information

Contact Information

Other Info

Agreements

# of Party Attendees

# of Party Lifeguards

Our Payment Policies

Our Cancellation Policies

Our Lifeguard Staffing Policies

Our Lifeguard Availability Policies

Other Questions

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